According to an online survey conducted by Microsoft and LinkedIn, approximately 75% of knowledge workers worldwide are using generative AI. However, this is often happening without the knowledge of their management.
For the Work Trend Index 2024, Microsoft and LinkedIn surveyed 31,000 full-time and freelance knowledge workers in 31 countries this spring. The 20-minute online survey, conducted by Edelman Data & Intelligence, was conducted in English or the local language.
Three-quarters of respondents have worked with generative AI, with nearly half using it for less than six months. 78% of AI users bring their own AI tools to work (Bring Your Own AI, BYOAI). In small and midsize businesses, this figure is as high as 80%. According to Microsoft, BYOAI is happening across all generations.
Half of employees hide their use of AI
52% of AI users are reluctant to admit that they use AI for their primary tasks. 53% are afraid of appearing replaceable by using AI. Without guidance from the top, many employees are keeping their use of AI a secret, the study found.
The study also looked at why employees are using AI: 68% feel overwhelmed by the pace and volume of work, while 46% are burned out. Work time continues to shift toward communication rather than creation. According to Microsoft, users spend 60% of their time on Outlook, Teams, and similar tools, but only 40% on Word, PowerPoint, and Excel.
Executives are conflicted about the use of AI: 79% believe AI is necessary to remain competitive. However, 60% doubt that their company has a plan and vision for using AI. 59% wonder how to measure productivity gains from AI.
For Microsoft, the results fit perfectly with its sales strategy: As more employees use AI on their own, there's growing pressure on companies to adopt official AI solutions from players like Microsoft for data security and standardized AI processes. Microsoft, of course, makes this argument in its study and describes "BYOAI" as a threat to data security.
