Salesforce announces Agentforce 2dx, new developer tools, and AI agent marketplace AgentExchange at TDX.
At TDX, Salesforce's main event for the developer community currently taking place in San Francisco, the company unveiled several new developments around Agentforce. These include the new version Agentforce 2dx with greatly expanded capabilities for integrating AI agents into any company's applications, processes, and workflows, the Salesforce Developer Edition for Agentforce, and AgentExchange, the trusted marketplace for Agentforce agents.
Agentforce 2dx: Proactive AI agents for all applications, workflows, and processes
With Agentforce 2dx, companies can create and implement AI agents that act proactively and autonomously in the background, opening up new application possibilities. These agents integrate seamlessly with existing data systems, business logic, and user interfaces, Salesforce said.
Agentforce 2dx also aims to reduce implementation complexity through a range of new tools for administrators and developers: the key is low-code implementation - even users without programming skills can build agents.
Patrick Stokes, EVP Product and Industries Marketing at Salesforce, compares the Large Language Models (LLMs) behind Agentforce to a CPU: "LLMs are a bit like a CPU [...] The LLM must be part of a system." According to Stokes, this system includes three levels: data, apps, and agents.
Particularly interesting is the ability to define variables: customer data can be defined as a variable and unlocked as needed. This way, an agent can only access the various variables it needs and then work with this data. Defined filters are also meant to help reduce hallucinations.
Agentforce Developer Edition for free testing
To experiment with the new Agentforce tools, the Agentforce Developer Edition is now available, a free development environment for prototyping Agentforce AI agents. Developers receive 150 LLM outputs per hour, 10 GB of data storage, and only need to log in again every 45 days. The Developer Edition never expires.
AgentExchange - the trusted marketplace for Agentforce
AgentExchange, Salesforce's new marketplace for Agentforce, provides a library where users can share and sell agent templates and actions. Organizations could benefit from these shared ideas and implementations.
Companies can configure and deploy AI agents for various roles and industries, helping them save time and resources. Currently, more than 200 partner companies, including Google Cloud, DocuSign, and Box, offer their components for purchase on the platform. According to Salesforce, all offerings must pass a security review before being listed to prevent privacy risks.
Salesforce focuses on comprehensive AI integration
The story Salesforce wants to tell at TDX is clear: There aren't enough people, so we're using AI to increase productivity. "Now we can scale our people too," says Patrick Stokes. Through the comprehensive integration of AI into the Salesforce platform, companies should be able to "scale their workforce without limits."
Salesforce relies on an ecosystem of data, apps, and agents. According to Stokes, role-based access, governance, guardrails, compliance, and data residency are important. Agentforce is independent of individual LLM providers and supports models from OpenAI, Anthropic, Google, and others.
Customers such as RBC Wealth Management (RBC) and reMarkable are already using Agentforce productively. According to Salesforce, 83% of internal support requests at Salesforce itself can already be resolved through Agentforce.
Big vision, implementation must prove itself
Salesforce's vision is ambitious. No expense is spared, with Hollywood actors like Matthew McConaughey promoting the business software. The topic is clearly meant to reach a broad public audience.
AI agents should increase human productivity, not replace people. However, this will be exactly the case when many 1st and 2nd level support employees are no longer needed.
But it's also clear that only when used in real business applications and scenarios will it become apparent whether the investments have paid off and the AI agents actually work robustly and create value. The announced developer tools and marketplace are important steps to expand the ecosystem around Agentforce and lower the entry barriers for companies.
It remains exciting to see how Salesforce wants to gain customer trust. According to their own study, many customers still distrust the use of AI. With the recently published "Artificial Intelligence Acceptable Use Policy" Salesforce is trying to counteract this and clearly regulate responsibilities. In the end, customers will decide whether they trust AI agents.
