Deutsche Telekom puts Elevenlabs AI on the phone to handle customer calls

Deutsche Telekom is soon using AI voice agents from Elevenlabs in its customer service. Customers can talk to realistic-sounding AI voices around the clock through the app or by phone. The partnership between Europe's largest telecom company and the AI audio startup goes back a while. Since October 2025, Magenta customers have been able to convert text into podcasts up to 25 times a month for free in the MeinMagenta app. Deutsche Telekom also invested in Elevenlabs' Series C funding round.

According to Elevenlabs' internal data, the AI support agent successfully resolves about 80 percent of user queries, particularly when it comes to specific documentation questions. For more complex issues like troubleshooting or pricing inquiries, though, the system still hits its limits and needs to hand off to human support.

Elevenlabs recently launched a marketplace for licensed voices of famous people like John Wayne and Judy Garland. Last year, the company introduced the Eleven v3 voice model with expanded expression options.