Salesforce unveiled generative AI capabilities for its Sales Cloud and Service Cloud at World Tour London: AI Day.
Sales GPT will embed generative AI into the sales workflow to automatically generate customer emails, call summaries, and account research. Service GPT will auto-generate service responses and summarize customer interactions for service teams. The new Einstein GPT system, which powers Sales GPT and Service GPT, is designed to provide trusted, open ecosystem-based generative AI based on proprietary real-time data. Salesforce's AI capabilities are designed to increase productivity and streamline sales and service processes. All AI services are scheduled for release in 2023.