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Salesforce is rolling out new AI capabilities across its platforms

Matthias Bastian
Matthias Bastian View the LinkedIn Profile of Matthias Bastian
Jun 29, 2023

Salesforce unveiled generative AI capabilities for its Sales Cloud and Service Cloud at World Tour London: AI Day.

Sales GPT will embed generative AI into the sales workflow to automatically generate customer emails, call summaries, and account research. Service GPT will auto-generate service responses and summarize customer interactions for service teams. The new Einstein GPT system, which powers Sales GPT and Service GPT, is designed to provide trusted, open ecosystem-based generative AI based on proprietary real-time data. Salesforce's AI capabilities are designed to increase productivity and streamline sales and service processes. All AI services are scheduled for release in 2023.

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