Salesforce is rolling out new AI capabilities across its platforms

Online journalist Matthias is the co-founder and publisher of THE DECODER. He believes that artificial intelligence will fundamentally change the relationship between humans and computers.

Profile

E-Mail

Salesforce unveiled generative AI capabilities for its Sales Cloud and Service Cloud at World Tour London: AI Day.

Sales GPT will embed generative AI into the sales workflow to automatically generate customer emails, call summaries, and account research. Service GPT will auto-generate service responses and summarize customer interactions for service teams. The new Einstein GPT system, which powers Sales GPT and Service GPT, is designed to provide trusted, open ecosystem-based generative AI based on proprietary real-time data. Salesforce's AI capabilities are designed to increase productivity and streamline sales and service processes. All AI services are scheduled for release in 2023.

Join our community

Join the DECODER community on Discord, Reddit or Twitter - we can't wait to meet you.

Support our independent, free-access reporting. Any contribution helps and secures our future. Support now:

Bank transfer

Sources

Salesforce

Matthias Bastian

Online journalist Matthias is the co-founder and publisher of THE DECODER. He believes that artificial intelligence will fundamentally change the relationship between humans and computers.

Profile

E-Mail