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AI in practice
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Salesforce is deepening its AI collaborations with both OpenAI and Anthropic. OpenAI's models, including GPT‑5, are being integrated into Agentforce 360 and made accessible through ChatGPT. This setup will let Salesforce customers retrieve sales data, review conversations, and generate Tableau analyses directly within ChatGPT.

At the same time, Anthropic is expanding its partnership with Salesforce to serve regulated industries. Its Claude model will be embedded into Agentforce and Slack, operating under Salesforce's trust layer for data security. Salesforce also announced the global rollout of Agentforce 360, a unified platform designed to connect people, AI agents, and data in one environment.

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Walmart is partnering with OpenAI to introduce "agentic commerce" to ChatGPT, making it possible for customers to shop and buy products directly through chat. Based on OpenAI's new Instant Checkout feature, users will "soon" be able to search for items in a conversation and purchase them immediately, skipping traditional search results and shopping carts. Walmart says the goal is to create an AI-powered shopping experience that understands personal preferences and offers predictive recommendations.

"For many years now, eCommerce shopping experiences have consisted of a search bar and a long list of item responses. That is about to change. There is a native AI experience coming that is multi-media, personalized and contextual."

Walmart CEO Doug McMillon

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OpenAI and Broadcom are teaming up to build AI accelerators with a combined output of 10 gigawatts. OpenAI will handle chip design, while Broadcom supplies key networking components like Ethernet and PCIe. The accelerator racks are scheduled to start shipping in mid-2026, with installation in OpenAI and partner data centers expected to wrap up by the end of 2029. The deal is reportedly valued at around $10 billion.

This partnership follows OpenAI's recent agreement with AMD for 6 gigawatts of GPU capacity, marking another move to lessen the company's reliance on Nvidia, which has so far been the biggest winner in the generative AI stock market boom.

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OpenAI could soon face a billion-dollar fine. Authors and publishers suing the company for copyright infringement have uncovered internal messages and emails about the deletion of a dataset containing pirated books. The plaintiffs now want access to communications between OpenAI and its lawyers, arguing these could show the company acted intentionally. Under US law, fines can reach up to $150,000 per work. The New York court is also considering whether OpenAI waived attorney-client privilege through its own statements. There is also an allegation that evidence was intentionally destroyed.

A similar lawsuit against Anthropic ended in August with a $1.5 billion settlement over the use of pirated books for AI training. This may be one reason both companies have reportedly had trouble securing insurance.

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AI and society
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OpenAI has raised concerns with EU competition regulators about possible harmful behavior by Google, Microsoft and Apple. According to a report by Bloomberg, the start-up, which is currently valued at USD 500 billion, met with the office of EU Competition Commissioner Teresa Ribera on September 24 and spoke about difficulties in competing with established companies.

OpenAI called on the authorities to intervene to prevent large platforms from retaining customers. The company cited particular concerns in areas such as cloud computing and app development. Access to important data is crucial for competition in AI markets, OpenAI said. A person familiar with the matter confirmed that the criticism was directed at Google, Microsoft and Apple. The EU Commission did not wish to comment. The warning is not yet a formal competition complaint.

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OpenAI and Anthropic are considering using investor funds to cover potential multibillion-dollar lawsuits after insurers refused to provide comprehensive coverage for AI-related risks, according to the Financial Times.

People familiar with the matter said OpenAI has secured only about 300 million dollars in insurance for emerging AI risks—a small fraction of what would be needed to handle ongoing lawsuits that could reach into the billions. The company is now weighing a form of self-insurance, drawing from its roughly 60 billion dollars in investor funds.

Anthropic, meanwhile, is already using internal resources to help fund a 1.5 billion dollar settlement. The FT reports that insurers have grown wary of so-called "nuclear verdicts"—unprecedented damage awards against young tech firms developing high-stakes technologies.

FT
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