Ad
Skip to content
Read full article about: OpenAI and Anthropic become AI consultants as enterprise customers struggle with agent reliability

Integrating AI agents into enterprise operations takes more than a few ChatGPT accounts. OpenAI is hiring hundreds of engineers for its technical consulting team to customize models with customer data and build AI agents, The Information reports. The company currently has about 60 such engineers plus over 200 in technical support. Anthropic is also working directly with customers.

The problem: AI agents often don't work reliably out of the box. Retailer Fnac tested models from OpenAI and Google for customer support, but the agents kept mixing up serial numbers. The system reportedly only worked after getting help from AI21 Labs.

OpenAI Frontier Architecture
OpenAI's new agentic enterprise platform "Frontier" shows just how complex AI integration can get: the technology needs to connect to existing enterprise systems ("systems of record"), understand business context, and execute and optimize agents—all before users ever touch an interface. | Image: OpenAI

This need for hands-on customization could slow how fast AI providers scale their B2B agent business and raises questions about how quickly tools like Claude Cowork can deliver value in an enterprise context. Model improvements and better reliability on routine tasks could help, but fundamental LLM-based security risks remain.

Read full article about: OpenAI's UAE deal with G42 shows AI models are cultural products as much as technical tools

OpenAI is working with Abu Dhabi-based G42 on a custom ChatGPT for the UAE, Semafor reports. The version will speak the local Arabic dialect and may include content restrictions. One source said the UAE wants the chatbot to project a political line consistent with the monarchy's. Global ChatGPT will stay available but adapted to local laws, notifying users when content violates regulations. OpenAI is fine-tuning rather than retraining to cut costs.

G42 is led by Sheikh Tahnoon bin Zayed Al Nahyan—the UAE President's brother, National Security Advisor, and head of the largest sovereign wealth fund. The companies have been partners since October 2023.

These adaptations show AI models are cultural products as much as technical tools. Generated content flows into every corner of society, and even small changes to cultural narratives can have lasting effects; which is why both China and the US are working to control their AI models' output to shape domestic conversations and spread their worldviews abroad.

Read full article about: Sam Altman predicts AI agents will integrate any service they want, with or without official APIs

"Every company is an API company now, whether they want to be or not," says OpenAI CEO Sam Altman, repeating a phrase that's stuck with him recently. Altman made the comment while discussing how generative AI could reshape traditional software business models.

AI agents will soon write their own code to access services even without an official API, Altman believes. If that happens, companies won't have a say in joining this new "platform shift." They'll simply be integrated, and the traditional user interface will lose value.

Some SaaS companies will remain highly valuable by leveraging AI for themselves, according to Altman. Others are just a "thinner layer" and won't survive the shift. Established players with strong core systems who use AI strategically are best positioned, he says.

Recent advances in AI agents and tools like Cowork have already driven down valuations for some software companies. The thinking: AI will handle more tasks directly, making niche solutions unnecessary.

OpenAI and Ginkgo Bioworks build an autonomous lab where GPT-5 calls the shots

Together with the biotech company Ginkgo Bioworks, OpenAI has connected GPT-5 to an automated laboratory to optimize cell-free protein synthesis. The results are measurable, but the limitations are considerable.

Read full article about: OpenAI's new coding model GPT-5.3-Codex helped build itself during training and deployment

OpenAI has released GPT-5.3-Codex, its latest coding model. The company says it combines GPT-5.2-Codex's coding capabilities with GPT-5.2's reasoning and knowledge, while running 25 percent faster. Most notably, on Terminal-Bench 2.0 it beats the just-released Opus 4.6 by 12 percentage points—a significant gap by current AI standards—while using fewer tokens than its predecessors. On OSWorld, an agentic computer-use benchmark, it scores 64.7 percent versus 38.2 percent for GPT-5.2-Codex. On GDPval, OpenAI's benchmark for knowledge-work tasks across 44 occupations, it matches GPT-5.2.

OpenAI

OpenAI also claims the model played a role in its own development, with the team using early versions to find bugs during training, manage deployment, and evaluate results. The company says the team was "blown away by how much Codex was able to accelerate its own development."

GPT-5.3-Codex is now available to paying ChatGPT users in the Codex app, CLI, IDE extension, and on the web. API access will follow. OpenAI has classified the model as its first with a "High" cybersecurity risk rating, though the company says this is precautionary, as there's no definitive proof such a classification is necessary.

OpenAI's Frontier gives AI agents employee-like identities, shared context, and enterprise permissions

OpenAI’s new Frontier platform gives AI agents in companies their own identities, shared context, and the ability to learn from experience. The software launches first with selected enterprise customers.

Read full article about: Anthropic pledges to keep Claude ad-free while OpenAI moves forward with ChatGPT advertising

Anthropic positions itself against advertising while exploring commercial chat transactions. In a blog post, the company says Claude will remain ad-free: no sponsored links, no advertiser-influenced responses. Unlike search engines, users often share personal information in AI chats, and advertising could push conversations toward transactions rather than helpfulness, concerns OpenAI CEO Sam Altman once shared before his company decided to pursue ads after all.

Expanding access to Claude is central to our public benefit mission, and we want to do it without selling our users’ attention or data to advertisers.

Instead, Anthropic plans to fund operations through enterprise contracts and subscriptions. The company is also exploring e-commerce transactions like bookings or purchases Claude handles for users. Anthropic could earn from these, similar to OpenAI's plans. However, the company says Claude's primary goal should always be providing helpful answers.

Anthropic's statement comes shortly after OpenAI revealed its ChatGPT advertising plans. The company even produced a video series poking fun at ChatGPT ads.

Read full article about: OpenAI hires Anthropic's Dylan Scandinaro to lead AI safety as "extremely powerful models" loom

OpenAI has filled its "Head of Preparedness" position with Dylan Scandinaro, who previously worked on AI safety at competitor Anthropic. CEO Sam Altman announced the hire on X, calling Scandinaro "by far the best candidate" for the role. With OpenAI working on "extremely powerful models," Altman said strong safety measures are essential.

In his own post, Scandinaro acknowledged the technology's major potential benefits but "risks of extreme and even irrecoverable harm." OpenAI recently disclosed that a new coding model received a "high" risk rating in cybersecurity evaluations.

There’s a lot of work to do, and not much time to do it!

Dylan Scandinaro

Scandinaro's Anthropic background adds an interesting layer. The company was founded by former OpenAI employees concerned about OpenAI's product focus and what they saw as insufficient safety measures, and has since become known as one of the more safety-conscious AI developers. Altman says he plans to work with Scandinaro to implement changes across the company.