White Castle ups the fast-food game with AI-enabled drive-thrus

Online journalist Matthias is the co-founder and publisher of THE DECODER. He believes that artificial intelligence will fundamentally change the relationship between humans and computers.

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White Castle plans to roll out AI-enabled drive-thrus at more than 100 locations by 2024, using speech recognition technology from SoundHound with the goal of processing orders in just over a minute. The fast-food chain has been testing the AI drive-thru, which allows customers to converse with the AI voice assistant, but also retains the option to speak with a human employee. Rival Wendy's plans to test AI-powered drive-thrus in partnership with Google.

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Matthias Bastian

Online journalist Matthias is the co-founder and publisher of THE DECODER. He believes that artificial intelligence will fundamentally change the relationship between humans and computers.

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